ABF Warranty Terms
ABF guarantees that the seeds supplied are of quality for a period of 90 days from the date of purchase. During this period, ABF undertakes to replace defective seeds. The warranty covers defects in initial development. If seeds fail to sprout, always when the Germination Guide provided has been followed. ABF assumes responsibility and will take steps to correct the situation. You can explore all the details to fulfill your warranty below.
Warranty Scope
Warranty Duration
ABF guarantees that the seeds supplied are of quality for a period of 90 days from the date of purchase. During this period, Black Tuna undertakes to replace defective seeds.
Defects Covered
The warranty covers defects in initial development. If seeds fail to sprout, ABF assumes responsibility and will take steps to correct the situation.
Storage Conditions
For the warranty to be valid, it is essential that the seeds are stored properly. The buyer must follow the storage instructions provided by Black Tuna to ensure the viability of the seeds.
Proof Of Purchase
In order to validate the warranty, the purchaser must provide the required information to validate the purchase, indicate date of purchase, city, country, store or distributor and if available attach a receipt of purchase. Without sufficient information to verify the purchase, ABF will not be able to provide warranty services.
Proper Use
The warranty applies as long as the seeds are used according to best practices and following the instructions provided by ABF. Any misuse or failure to follow instructions may void the warranty.
Buyer's Liability
The buyer is responsible for providing proper conditions, including soil quality, adequate exposure to light, controlled temperature and adequate irrigation. Failure to meet these responsibilities may affect the warranty.
Exclusions
The warranty does not cover damages caused by external factors, such as natural disasters, extreme weather conditions, pests, diseases or other factors mentioned in the “exclusions and limitations” section.
Terrritorial Limitations
The warranty applies only in territories where ABF has authorized coverage and distribution. Geographic limitations may apply depending on the company’s delivery and service capabilities.
Viability and Eligibility Rate For Guarantee
At ABF, we strive to offer the highest quality seeds to ensure a satisfactory experience for our customers. To determine the eligibility of a warranty claim, we consider the viability rate of our seeds. This allows us to ensure that our customers receive seeds with a high probability of a successful sprout.
Based on our research and testing, we have established the following viability rate criteria to determine warranty eligibility:
Pack x3: Viability rate must be equal to or greater than 2/3 (two-thirds) to not apply the guarantee.
Pack x5: Viability rate must be equal to or greater than 3/5 (three-fifths) to not apply the guarantee.
Pack x6: The viability rate must be equal or higher than 4/6 (four-sixths) to not apply the guarantee.
Pack x10: The viability rate must be equal or higher than 6/10 (six tenths) to not apply the guarantee.
These criteria allow us to ensure that our customers receive seeds with a high probability of success in the sprouting process.
Eligibility Conditions
Legitimate Purchase
Only those customers who have made a legitimate purchase of ABF seeds through authorized sales channels and provide the necessary information to prove the purchase valid, will be eligible to receive the benefits and services contemplated in the eligibility conditions.
Proper Use
ABF seeds are intended for personal or commercial use in lawful activities related to the cannabis industry. Purchasers must agree to use the seeds exclusively for these legitimate purposes and not for illegal or unauthorized activities. Responsible use: Buyers must use Black Tuna seeds in a responsible and respectful manner, avoiding any activity that may cause harm or damage to third parties, including improper or illegal use of the seeds.
Instructions for Proper Sprouting
Buyers are responsible for ensuring proper sprouting of ABF seed. This involves following the viability instructions provided below:
1. Disinfect your hands, surfaces and containers with 70% alcohol before handling seed. This will help prevent possible spread of pathogens and ensure a healthy sprouting environment.
2. Prepare a clean, sterilized container. Add 50 ml of potable water at room temperature (between 22-28°C). Then add 0.5 ml of 3% hydrogen peroxide to the water. The hydrogen peroxide will provide additional oxygen and growth rate to the seeds.
3. Place the seeds in the container with hydrogen peroxide and water. Be sure to submerge them completely so that they are in contact with the solution. Cover the container and place it in a dark place at room temperature, ideally between 20-30 ºC. Let the seeds soak for a period of 24-48 hours, but do not exceed this time. During this process, the seeds will begin to absorb water and activate their process.
4. Transfer the seeds in their initial stage to your favorite substrate. Make sure the substrate is properly prepared and suitable. Place the seeds approximately 1-2 centimeters deep in the substrate. Lightly cover the seeds with substrate, making sure they have access to the light and oxygen needed for growth.
5. Provide the right conditions for seedling growth, including good lighting, humidity and ventilation. Keep the substrate slightly moist but avoid overwatering to prevent waterlogging and disease development. Be sure to avoid dehydration of the seedling. Excessive dehydration can disrupt healthy seedling growth, so it is important to find a proper balance in substrate moisture. Regularly monitor substrate moisture and adjust watering as needed to provide seedlings with optimal conditions for development.
Proper Storage
Buyers are responsible for ensuring proper storage of ABF seed. This involves following the storage instructions provided below:
Temperature
It is essential to keep Black Tuna seeds in a cool and constant environment. It is recommended to store them at a temperature between 5°C and 10°C to preserve their viability and avoid deterioration. Avoid sudden changes in temperature, as this may affect the quality and initial development of the seeds.
Humidity
It is important to maintain an adequate humidity level to avoid mold formation or seed dehydration. It is recommended to store seeds in a dry place with a relative humidity of about 5% to 9%.
Light
Black Tuna seeds should be stored in a dark place, away from direct sunlight or strong light sources. Prolonged exposure to light can damage the seeds and reduce their viability. Use opaque containers or light-blocking wraps to protect the seeds during storage.
Proper container
Use airtight, opaque containers to store Black Tuna seeds. This will help maintain a controlled environment and protect the seeds from moisture, light and air. You can opt to use dark glass jars or sealed plastic containers, making sure they are clean and free of any debris that could damage the seeds.
Labeling
It is advisable to clearly label each container or package with the variety and storage date of the seeds. This will allow you to have an orderly record and be able to easily identify the seeds in the future.
Compliance with the appropriate grievance process
Purchasers must comply with all local, state and national laws and regulations related to the purchase, possession and distribution of cannabis seeds. It is the buyer’s responsibility to know and abide by the laws and regulations applicable in their jurisdiction.
Before opening your seed package, verify that the security seal is in good condition and undamaged.
Access the link https://alwaysbeflowering.com/elements/warranty to access our warranty page.
Please read our warranty policy carefully before you begin the initial processing of your seeds. It is important to understand the terms and conditions established for the claim.
From the first day you receive your seeds, document the storage and the entire early stage process through daily photographs. Make sure the photographs are clear, well-lit and of high quality so that each seed and its environment can be clearly identified. In addition, hand write on a sheet of paper in legible handwriting the city, date, time and place this sheet of paper next to the seeds, including it in the photographs.
Buyers must comply with all local laws and regulations,
Follow proper initial stage storage instructions as outlined in our warranty policy. It is important to comply with the recommended procedures to maximize the chances of success in the outbreak.
In the event of an unsuccessful initial stage, please refer to Black Tuna’s warranty claim form. Complete all the required information on the form, making sure to provide accurate details about the process at its initial stage and attaching documented photographs.
Once the form is submitted, wait for a response from our team of experts. We will evaluate your claim and provide you with a response within the timeframe set out in our warranty policy.
Viability Rate
At ABF, we strive to offer the highest quality seeds to provide our customers with the best possible experience. To ensure that our customers are satisfied with their purchases, we establish the following guarantee conditions regarding the viability rate:
If you purchased a x3 size seed pack, the guarantee will apply if the viability rate is equal to or less than 1/3. In other words, if 2/3 or more of the seeds included in the pack sprout, the guarantee will not be made.
If you purchased a pack of seeds of size x5, the guarantee will be applied if the viability rate is equal to or less than 2/5. In this case, if 3/5 or more of the seeds included in the packet sprout, the guarantee will not apply.
If you purchased a pack of seeds of size x6, the guarantee will be applied if the viability rate is equal or lower than 3/6. This means that if 4/6 or more of the seeds included in the package sprout, the warranty will not be honored.
If you purchased a pack of seeds of size x10, the guarantee will be applied if the viability rate is equal to or less than 5/10. This means that if 6/10 or more of the seeds included in the package sprout, the guarantee will not be honored.
We want to ensure that our customers get maximum performance and satisfaction with our seeds. Therefore, it is important to take these conditions into account when applying for the warranty. If the viability rate does not meet the above mentioned criteria, you will be able to make use of our warranty to receive the corresponding replacement.
Remember that the viability rate is based on a proper storage process following our provided instructions. We recommend that you review our “Initial Stage Instructions” section to ensure proper compliance with the procedures.
Territorial Limitations
Warranty applies only in territories where Black Tuna has authorized coverage and distribution. Geographic limitations may apply depending on the company’s delivery and service capabilities.
Claim Process
Notification of Claim
The buyer must notify Black Tuna of any claims related to the seeds within 90 days from the date of receipt of the seeds. Notification must be made solely and exclusively through the following link:
https://forms.gle/BiqsgX7fVM1WECux7
It is necessary to provide all the required information, including accurate details about the claim and any relevant supporting evidence. In addition, the company may request additional evidence to properly evaluate the claim.
Evaluation Of Claim
ABF is committed to thoroughly evaluate each claim submitted within 15 U.S. business days of notification of the claim. A thorough analysis of the information provided will be conducted and, if necessary, additional evidence may be required to support the claim. If additional evidence is required, the evaluation time will be 15 business days from receipt of the additional evidence.
For the rest of the world, we cannot commit to honor the warranty. However, we will do our best if a neighboring country can make the shipment or if we are in an international event to make the replacement. In case this is not possible, we regret the inconvenience.
Compliance Verification
ABF will verify that the purchaser has followed all recommended seed storage instructions. In the event that storage conditions have not been followed, the claim may not be eligible for the warranty process.
Substitution
If the claim is determined to be valid and meets the requirements of the warranty, Black Tuna agrees to provide an appropriate remedy. This may include replacement of the defective seed with seed of similar quality.
Exclusions & Limitations
ABF se reserva el derecho de aplicar exclusiones y limitaciones específicas en el proceso de reclamación, las cuales están detalladas en las políticas de garantía de la empresa.
Replacement
Eligibility Requirements
To be eligible for replacement, the purchaser must have followed all feasibility and proper storage instructions provided by Black Tuna. In addition, the claim must comply with the terms and conditions set forth in the company’s warranty policies.
Claim Evaluation
Upon receipt of the claim, ABF will conduct a thorough evaluation to determine if it qualifies for replacement. This may include verifying the information provided, inspecting the seed and, in some cases, requesting additional testing.
Solution Options
If the claim is accepted, Black Tuna will offer the buyer the option to replace the defective seeds with seeds of similar quality. The choice of remedy option will depend on the availability of the seeds and the buyer’s preference.
Return Procedure
In the event that return of defective seed is required, ABF will provide detailed instructions on the return process. This may include proper packaging, shipping address and return deadlines.
Exclusions & Limitations
ABF reserves the right to apply specific exclusions and limitations in the replacement section, which may be detailed in the company’s warranty policies. These exclusions may include damage caused by external factors, misuse, negligence or failure to follow the instructions provided.
Exclusions & Limitations
Warranty Exclusions
ABF reserves the right to exclude certain types of specific claims or damages from warranty coverage. These exclusions may include, but are not limited to:
Damage or side effects (such as hermaphroditism) caused by improper environmental conditions, such as extreme temperatures, improper humidity or incorrect photoperiod.
Damage caused by misuse, abuse or neglect by the purchaser, including failure to follow viability and storage instructions provided by ABF.
Damage caused by external factors, such as pests, diseases or contamination due to interaction with other seeds.
Feasibility Rate Exclusions
At ABF, we recognize the importance of the viability rate as a key indicator of the quality of our seeds. Therefore, we wish to inform our customers that if the viability rate of the seeds purchased exceeds the limits established in the “Scope of Guarantee” section, the guarantee will not be applied.
We understand that a successful viability rate, equal or higher than the values mentioned in the section “Eligibility Conditions” or “Scope of Guarantee”, indicates the quality and viability of our seeds. Therefore, if your seeds meet or exceed these viability standards, you can be assured that you have received quality products that meet our rigorous standards.
Invalid Claims
ABF reserves the right to reject claims that do not meet the requirements set forth in the warranty policies. Examples of invalid claims may include:
Claims submitted after the specified time period for reporting problems or defects.
Claims based on insufficient or unverifiable proof or evidence.
Claims related to failure to comply with storage and tracking instructions provided by Black Tuna.
Claim Process
To file a valid claim, the buyer must follow the process established by ABF. This may include providing accurate details of the problem or defect, attaching photographic or video evidence where possible, and providing any other relevant information requested by the company.
Limitation of Liability
In no event shall ABF be liable for incidental, indirect, consequential or special damages arising out of the use or inability to use the seeds, even if advised of the possibility of such damages.
Shipping Procedure and Costs
Shipping
ABF is committed to safe and reliable shipments of seeds purchased by customers. Some important aspects to consider are:
Shipping Methods.
Black Tuna will offer different shipping options, including reliable and traceable courier services. Or it may also provide the option to claim at the same store where the purchase was made.
Processing Time
Black Tuna is committed to process and ship seed orders in the shortest possible time, generally within 1 to 15 business days for the USA.
For the rest of the world, we cannot commit to a specific processing time, but we will do our best to ship orders as quickly as possible.
Secure Packaging
Seeds will be packaged securely and discreetly to ensure their integrity and confidentiality during shipment.
Shipping Costs
Shipping costs will be determined by ABF and will be based on different factors, such as the shipping destination and the shipping method selected by the customer. Some points to keep in mind are:
Shipping rates and options.
ABF will provide clear information on shipping rates and the different options available so that the customer can select the most convenient one.
Calculation of costs
Shipping costs will be automatically calculated during the checkout process based on the details provided by the customer, such as delivery address and shipping preferences.
Cost Responsibility
In the event that the product is eligible for a valid warranty and meets the stated terms and conditions, the customer will bear the shipping costs for the return of the replaced product to the customer.
In all cases, ABF is committed to providing clear and transparent information on shipping rates and the different options available to the customer so that the customer can make an informed decision. Shipping costs will be automatically calculated during the checkout process based on the delivery address and shipping preferences provided by the customer.
It is important to note that shipping costs may vary depending on the destination and shipping method selected, and ABF reserves the right to establish additional policies related to warranty shipping costs, which will be communicated to the customer.
It is important to note that shipping costs may vary depending on the destination and shipping method selected, and ABF reserves the right to establish additional policies related to warranty shipping costs, which will be clearly communicated prior to any transaction.
Customers Responsibility
The customer is responsible for providing an accurate and complete delivery address when placing the order. If an incorrect address is provided and the package is returned to ABF, the customer will be responsible for additional shipping costs to reship the package.
Customer Service Contact
If you have any further request or question you can always contact us through our CONTACT FORM
